Find answers to frequently asked questions about ordering automotive parts from Lunatics Co, including vehicle fitment, Toyota and Lexus parts, shipping, order processing, returns, cancellations, warranties, and product support. Lunatics Co specializes in helping automotive enthusiasts find parts for street, track, drift, and performance builds.
Does Lunatics Co ship automotive parts internationally?
Yes. Lunatics Co offers international shipping for select automotive parts and destinations. International shipping availability, rates, and delivery options depend on the product, manufacturer, package size, and destination country.
Email support@lunaticsco.com with the product you are interested in and your shipping destination. Our team can confirm whether international shipping is available and provide a shipping quote when applicable.
How do I know if a part will fit my vehicle?
Check the Vehicle Fitment section of the product page before ordering. Our product listings include applicable year, make, model, chassis, engine, transmission, trim, and other fitment requirements whenever that information is available.
Because modified vehicles may require additional components or have different fitment requirements, we recommend contacting us before ordering if you are unsure. Include your vehicle's year, make, model, engine, transmission, and relevant modifications so our team can help verify compatibility.
Does Lunatics Co specialize in Toyota and Lexus performance parts?
Yes. Lunatics Co specializes in automotive parts for enthusiast vehicles, with a strong focus on Toyota and Lexus street, track, and drift platforms. Our catalog includes suspension, steering, drivetrain, engine, cooling, interior, maintenance, and performance products from a variety of aftermarket manufacturers.
Product availability and vehicle coverage vary by manufacturer. If you cannot find a specific Toyota or Lexus part on our website, contact our team and we may be able to help source it.
Can you help me find parts for a modified Toyota or Lexus?
Yes. Our team can help identify parts for modified Toyota and Lexus vehicles when sufficient information is available. Compatibility can change when a vehicle has an engine swap, manual transmission conversion, aftermarket suspension, angle kit, brake conversion, differential upgrade, or other modifications.
When contacting us, provide your vehicle year, model, chassis, engine, transmission, and a description of any modifications that could affect fitment.
What happens if I order the wrong part or the part does not fit?
Contact Lunatics Co as soon as possible if you believe you ordered the wrong part or encounter a fitment issue. Eligible unused products may be returned or exchanged in accordance with our Return Policy.
Return authorization is required before sending a product back. Return restrictions, shipping costs, manufacturer requirements, and restocking fees may apply.
What automotive brands does Lunatics Co carry?
Lunatics Co carries products from a wide range of automotive performance, suspension, steering, drivetrain, cooling, maintenance, replacement, and accessory brands. Brand and product availability may change as our catalog expands.
Does Lunatics Co offer sales, discounts, or promotions?
Yes. Lunatics Co regularly offers automotive parts sales, promotional pricing, and discounted products. Promotions may be limited to specific brands, products, dates, or inventory.
You can browse our current sale items or subscribe to our newsletter to receive information about future promotions.
What payment methods does Lunatics Co accept?
Lunatics Co accepts major credit cards, including Visa, Mastercard, and American Express, along with PayPal and other payment methods displayed during checkout.
Available payment methods may vary depending on your location, device, order, and checkout method. The payment options shown during checkout are the options currently available for your order.
How do I track my Lunatics Co order?
Once your order ships, tracking information is sent to the email address associated with your order. You can also log in to your Lunatics Co account to view available order information, fulfillment updates, and tracking details.
How long does it take Lunatics Co to process an order?
Order processing and shipping times depend on product availability, warehouse location, manufacturer lead time, and fulfillment method. We generally provide an estimated shipping update within 1–3 business days after an order is placed.
In-stock products generally ship within 2–5 business days, while built-to-order, special-order, and back-ordered products may require additional processing time.
Why did I receive only part of my order?
Orders containing multiple products may ship separately. Lunatics Co works with multiple warehouses, distributors, and manufacturers, so products from the same order may be fulfilled from different locations and arrive at different times.
When separate tracking numbers are available, they will be provided as each shipment is processed.
Can a product ship directly from the manufacturer or distributor?
Yes. Some products sold by Lunatics Co may ship directly from a manufacturer, distributor, or fulfillment warehouse. This allows us to offer a larger automotive parts catalog without requiring every product to be stocked at a single location.
As a result, shipping carriers, packaging, tracking availability, and delivery dates may vary between products in the same order.
What happens if an automotive part is out of stock?
An out-of-stock product may still be available through special order, pre-order, back-order, or direct manufacturer fulfillment. Availability and estimated lead times depend on the product and manufacturer.
Email support@lunaticsco.com with the product name or part number, and our team can help confirm current availability and available lead-time information.
What is the Lunatics Co return policy?
Eligible return requests must be submitted within 30 days of delivery and require prior return authorization. Products generally must be unused and returned in their original condition and packaging. Eligible returns may be subject to a restocking fee of up to 20%.
Some products may have additional manufacturer restrictions or may not be eligible for return. Review our complete Return Policy before submitting a return request.
Can Lunatics Co help me choose the right automotive part?
Yes. Our team can assist with vehicle fitment, product recommendations, specifications, and general automotive product questions before you order.
For the most accurate assistance, provide your vehicle's year, make, model, chassis, engine, transmission, and relevant modifications when contacting us.
Does Lunatics Co provide automotive installation instructions?
Installation instructions are available for some products but are not included with every item. When instructions are available, they may be supplied by the product manufacturer or included with the product.
Lunatics Media also publishes automotive DIY videos, installation guides, product demonstrations, vehicle builds, and other educational automotive content.
Visit Lunatics Media on YouTube
Should I schedule installation before my parts arrive?
No. We recommend waiting until you have received and inspected all required parts before scheduling installation. Shipping delays, split shipments, manufacturer delays, damage, missing components, or other unexpected issues can affect when an order is ready for installation.
Lunatics Co is not responsible for labor charges, missed installation appointments, vehicle downtime, or related expenses caused by delayed, damaged, missing, or incorrect products.
What should I do if my order arrives damaged or incorrect?
Inspect your shipment as soon as it is delivered. If a product arrives damaged, incomplete, or incorrect, contact Lunatics Co within 14 days of delivery so our team can review the issue.
Keep the product, original packaging, shipping box, and all included components while the claim is being reviewed. Photos of the product and packaging may be requested.
How do automotive product warranties work?
Lunatics Co honors applicable manufacturer warranties for products purchased through our store. Warranty eligibility, coverage periods, exclusions, and claim requirements are determined by the individual manufacturer.
Some warranty claims may be handled through Lunatics Co, while others may need to be submitted directly to the manufacturer. Contact our support team if you need assistance determining the appropriate warranty process.
Is my personal and payment information secure?
Lunatics Co uses security measures designed to protect customer and transaction information. Information about how we collect, use, store, and protect personal information is available in our Privacy Policy.
Shipping and Order Processing
Shipping and fulfillment times vary depending on product availability, manufacturer lead times, warehouse location, and fulfillment status. After your order is placed, we generally provide an estimated shipping update within 1–3 business days.
- In-stock products: Generally ship within 2–5 business days.
- Built-to-order products: May require approximately 7–14 business days or longer depending on the manufacturer and product.
- Special-order products: Processing times vary depending on manufacturer or distributor availability.
- Back-ordered products: Lead times vary. Additional updates will be provided when information becomes available.
- International orders: Available for select products and destinations. Contact us to confirm availability and request a shipping quote.
Tracking information will be provided once available. Orders containing multiple products may be fulfilled from different warehouses, distributors, or manufacturers and may arrive in separate shipments.
Where can I check my order status?
You can view available order information, fulfillment updates, and tracking details through your Lunatics Co account.
What to Expect When Your Order Arrives
Inspect your automotive parts and packaging as soon as your shipment is delivered. Confirm that you received the correct products and that all required components are present before beginning installation.
- Inspect all products for visible shipping damage.
- Confirm that you received the correct products and part numbers.
- Check for missing components or hardware.
- Report damaged, missing, or incorrect products within 14 days of delivery.
- Keep the original product and shipping packaging while an issue is being reviewed.
- Claims submitted after the 14-day reporting period may not be eligible for assistance.
- Do not schedule installation until all required products and components have arrived and been inspected.
Lunatics Co is not responsible for labor costs, installation appointments, vehicle downtime, rental vehicles, or other expenses resulting from delayed, damaged, missing, or incorrect products.
Order Cancellation Policy
Contact Lunatics Co as soon as possible if you need to cancel an automotive parts order. Whether an order can be cancelled depends on its current fulfillment status.
- Within 24 hours of purchase: Orders can generally be cancelled without a cancellation or restocking fee if fulfillment has not already begun.
- After 24 hours: A cancellation or restocking fee of up to 20% may apply depending on the product, manufacturer, and fulfillment status.
Cancellation requests are not guaranteed once an order has entered processing, been submitted to a manufacturer or distributor, entered production, or shipped.
Automotive Parts Return Policy
Contact our customer support team before returning any product. Return authorization is required, and unauthorized returns may be refused.
- Return authorization: Approval is required before shipping a product back.
- Return request window: Eligible return requests must be submitted within 30 days of delivery.
- Product condition: Products must generally be unused and returned in their original condition and packaging.
- Return deadline: Approved products must be shipped back within 14 days of receiving return authorization.
- Restocking fees: Eligible returns may be subject to a restocking fee of up to 20%.
- Return shipping: Customers are generally responsible for return shipping unless a product is defective or Lunatics Co sent an incorrect item.
- Return packaging: Products must be securely packaged to prevent damage during return shipping.
We strongly recommend using a trackable and insured shipping method when returning merchandise. Additional product-specific or manufacturer return restrictions may apply.
Read the Full Lunatics Co Return Policy
Automotive Product Warranty Policy
Lunatics Co honors applicable manufacturer warranties on products purchased through our store. Warranty eligibility, coverage, duration, exclusions, and claim requirements are determined by the individual product manufacturer.
- Warranty coverage generally applies only to the original purchaser.
- Warranty claims may require proof of purchase, photos, videos, installation information, or other documentation.
- Some warranty claims may need to be submitted directly to the product manufacturer.
- Warranty approval is determined according to the applicable manufacturer's warranty terms.
- Shipping, labor, installation, removal, vehicle downtime, and related expenses are not covered unless specifically included by the manufacturer.
If you need help with a warranty claim, contact the Lunatics Co support team with your order number, product information, and a description of the issue. We will help guide you through the appropriate warranty process.
What vehicles does Lunatics Co specialize in?
Lunatics Co specializes in performance, replacement, and swap parts for enthusiast-focused Toyota and Lexus vehicles. Our primary platforms include the Lexus IS300 and Altezza, Lexus GS and Toyota Aristo, Lexus SC and Toyota Soarer, Lexus LS and Toyota Celsior, Toyota JZX90/JZX100/JZX110, Toyota Cressida, Toyota Supra, and Toyota 86, Scion FR-S, and Subaru BRZ platforms.
Our vehicle catalog continues to expand as we add new products and platforms.
Where can I find parts for my Lexus IS300?
Lunatics Co carries a growing selection of Lexus IS300 and Toyota Altezza parts for street, track, drift, and performance builds. Available categories include suspension, control arms, angle kits, brakes, bushings, cooling, drivetrain components, ECU and tuning products, exhaust, intake, interior parts, manual swap components, and more.
Always review the individual product's vehicle fitment information before ordering because compatibility may vary by year, engine, transmission, and vehicle configuration.
Where can I find parts for my Lexus GS300, GS400, or GS430?
Lunatics Co carries performance and replacement parts for multiple generations of the Lexus GS and Toyota Aristo platform, including suspension, control arms, bushings, brakes, drivetrain components, cooling products, manual swap parts, engine accessories, ECU products, and other performance upgrades.
Because fitment differs between generations and engine configurations, verify the listed model years and fitment requirements on each product page before ordering.
Does Lunatics Co sell parts for Toyota JZX vehicles?
Yes. Lunatics Co carries parts for Toyota JZX platforms, including the JZX90, JZX100, and JZX110. Available products may include suspension components, control arms, bushings, drivetrain parts, transmission swap components, engine mounts, clutch components, cooling products, and other performance upgrades.
Does Lunatics Co sell 1JZ and 2JZ engine parts?
Yes. Lunatics Co carries parts for Toyota 1JZ and 2JZ engine applications, including products for engine swaps, drivetrain conversions, cooling, exhaust, intake, mounting, and other performance applications.
Compatibility can depend on the specific engine, chassis, transmission, and swap configuration. Contact us before ordering if you need help determining whether a component will work with your build.
Does Lunatics Co sell 1UZ and 3UZ swap parts?
Yes. Lunatics Co carries select parts for Toyota and Lexus 1UZ and 3UZ engine applications and engine swaps. Available products vary by chassis and may include mounting, drivetrain, transmission, cooling, and other swap-related components.
Engine swaps often involve different chassis, engine, transmission, and fabrication requirements, so review the product specifications carefully before ordering.
Does Lunatics Co sell manual transmission swap parts?
Yes. Lunatics Co carries components for select manual transmission conversions, including clutch pedal kits, transmission crossmembers, transmission mounts, driveshaft components, ECU solutions, handbrake components, and other swap-related products.
Available parts depend on the vehicle, engine, and transmission being used. If your vehicle has already been modified, provide your complete setup when contacting us for fitment assistance.
Can Lunatics Co help with an automatic-to-manual transmission conversion?
Yes. We can help identify available components for select automatic-to-manual transmission conversions. Depending on the vehicle and transmission, a conversion may require a clutch pedal assembly, clutch hydraulics, transmission mount or crossmember, driveshaft, wiring or ECU changes, shifter components, and other supporting parts.
Because every swap can be different, provide your vehicle year, model, engine, current transmission, and planned manual transmission when asking for recommendations.
Does Lunatics Co sell parts for drift cars?
Yes. Drifting is a major part of Lunatics Co's automotive focus. We carry products for street and drift builds, including angle kits, control arms, coilovers, bushings, steering components, differential and drivetrain upgrades, hydro handbrake components, cooling products, seats, steering wheels, and other supporting parts.
The appropriate setup depends on your chassis, experience level, intended use, and existing modifications.
Can you help me build a beginner drift car?
Yes. Lunatics Co can help you identify parts for a beginner-oriented drift build based on your vehicle, current modifications, goals, and budget. We generally recommend building a reliable foundation before adding more advanced modifications.
Contact us with your vehicle information and current setup, and our team can help point you toward compatible products for your build.
Do I need an angle kit to start drifting?
No. An angle kit is not required to begin learning how to drift. Many drivers begin with relatively simple vehicles and upgrade steering angle, suspension, alignment, cooling, and drivetrain components as their driving experience and vehicle setup progress.
If you are considering an angle kit, check the product's requirements carefully because additional suspension, wheel, alignment, or steering modifications may be necessary.
Does Lunatics Co sell OEM and replacement parts?
Yes. In addition to performance parts, Lunatics Co carries select OE and replacement components for supported Toyota and Lexus vehicles. Availability varies by vehicle and manufacturer.
You can browse by vehicle or contact us with an OEM part number or description of the component you need.
Can Lunatics Co source a part that is not listed on the website?
Possibly. Our website does not always represent every product available through our manufacturers and distributors. If you are looking for a specific automotive part that is not currently listed, contact us with the manufacturer, part number, product name, and vehicle information.
Our team can check whether the product is available through one of our suppliers.
Can I search for a part using a manufacturer part number?
Yes. If you know the manufacturer part number, use the Lunatics Co search function to look for the product. Searching by part number can be especially helpful when comparing similar components or confirming a specific application.
If the part does not appear in our catalog, contact our support team and we can check availability.
What information should I provide when asking about vehicle fitment?
For the most accurate fitment assistance, provide your vehicle year, make, model, chassis, engine, transmission, and any modifications that may affect compatibility.
For modified vehicles, also include relevant information such as engine swaps, transmission swaps, suspension modifications, brake conversions, steering modifications, differential changes, wheel specifications, or other aftermarket components related to the product you are considering.
Can you guarantee that a part will fit my modified vehicle?
No. While Lunatics Co can help review product specifications and known compatibility, modified vehicles can have unique combinations of parts that affect fitment. Engine swaps, transmission conversions, suspension modifications, custom fabrication, wheel and tire specifications, and previously installed aftermarket parts can all change compatibility.
Customers are responsible for confirming that a product is appropriate for their specific vehicle and build before installation.
Are the parts on Lunatics Co only for race or drift cars?
No. Lunatics Co carries products for a variety of automotive applications, including street cars, daily drivers, restoration projects, performance builds, track cars, and drift cars.
Each product is different, so review its description, intended application, installation requirements, and any manufacturer restrictions before purchasing.
Do you recommend professional installation?
Professional installation is recommended for products that require specialized mechanical knowledge, fabrication, electrical work, alignment, tuning, or safety-critical modifications.
Installation requirements vary by product. Always follow the manufacturer's instructions and have the work performed by a qualified professional when you are not experienced with the required installation.
Will installing aftermarket parts affect my alignment?
Some suspension and steering modifications can change vehicle alignment. Products such as control arms, coilovers, angle kits, tie rods, bushings, and other suspension components may require an alignment after installation.
We recommend reviewing the manufacturer's installation requirements and having the vehicle inspected and aligned by a qualified automotive professional when appropriate.
Do aftermarket parts come with installation hardware?
Included hardware varies by product and manufacturer. The product description will identify included components whenever that information is available.
Do not assume that factory hardware, replacement hardware, gaskets, fluids, wiring, or other supporting components are included unless specifically stated in the product listing.
Are products sold individually or as a pair?
Product quantities vary by manufacturer. Some automotive parts are sold individually, while others are sold as pairs, sets, or complete kits.
Check the product description and What's Included section before ordering. If the quantity is unclear, contact us before placing your order.
Are the product photos exactly what I will receive?
Product photos are intended to represent the item being sold, but manufacturers may update product designs, finishes, packaging, hardware, or other details without immediately updating every image.
Always use the product name, part number, description, specifications, and What's Included information when confirming what is included with your order.
Do you sell products from multiple warehouses and manufacturers?
Yes. Lunatics Co works with multiple automotive manufacturers, distributors, and fulfillment locations. Depending on the product, an order may ship from Lunatics Co, a distributor, manufacturer, or another fulfillment location.
This is also why an order containing multiple automotive parts may arrive in more than one shipment.
Why does my order have multiple tracking numbers?
Your order may have multiple tracking numbers when products are shipping from different warehouses, distributors, or manufacturers. Each package can have its own carrier, tracking number, and estimated delivery date.
Check your Lunatics Co account and shipping confirmation emails for the latest available tracking information.
Can I change my shipping address after placing an order?
Shipping address changes may be possible on a case-by-case basis if the order has not entered fulfillment or shipped. Contact Lunatics Co as soon as possible after placing your order if an address needs to be corrected.
Address changes are not guaranteed once an order has been submitted to a warehouse, distributor, manufacturer, or shipping carrier.
Can I modify my order after placing it?
Order modifications may be possible if fulfillment has not already begun. Contact our support team as soon as possible with your order number and the requested change.
Changes are not guaranteed once an order has entered processing, been submitted to a manufacturer or distributor, or shipped.
Can I pick up my order locally?
Local pickup is not automatically available for online orders unless a pickup option is specifically offered during checkout or arranged with our team in advance.
Please do not travel to or ship products to a Lunatics Co address without prior authorization.
Can I return a product to the Lunatics Co mailing address?
No. Do not send returns to the Lunatics Co business mailing address unless our support team specifically instructs you to do so. Returns require prior authorization and may need to be shipped to a different warehouse, distributor, or manufacturer.
Contact our support team first to receive the correct return instructions and Return Merchandise Authorization when applicable.
What are Lunatics Co customer support hours?
Lunatics Co customer support is available Monday through Friday from 9:00 AM to 5:00 PM Central Time. We are closed Saturday and Sunday.
You can contact us at support@lunaticsco.com, call (888) 850-5020, use our live chat, or submit a request through our Contact Us page.
Who is Lunatics Co?
Lunatics Co is an automotive parts retailer and enthusiast brand focused on helping Toyota and Lexus owners build better street, track, and drift cars. We combine automotive parts retail with educational content, product information, vehicle builds, and hands-on experience within the enthusiast community.
Our goal is to make it easier for enthusiasts to find compatible products and understand the parts they are purchasing, whether they are maintaining a daily driver or building a dedicated performance car.
Still Have Questions About Your Order or Vehicle?
The Lunatics Co customer support team can help with automotive product questions, Toyota and Lexus part fitment, order status, shipping, returns, cancellations, and warranty requests.
Email Customer Support | Call (888) 850-5020 | Contact Lunatics Co