Welcome to our FAQ page, where we answer common questions related to shopping for automotive parts. We aim to provide you with all the information you need to make your online shopping experience as smooth as your ride. If you have a question that's not answered here, feel free to reach out to our customer support team for further assistance.
1. Do you offer international shipping?
Yes—for certain products, we can ship internationally. Please email us at Support@Lunaticsco.com or a custom shipping quote and availability.
2. How do I know if a part fits my vehicle?
Each product listing includes vehicle fitment details to help you confirm compatibility. If you’re unsure, contact us and we’ll double-check for your year, make, and model.
3. What happens if I order the wrong part or it doesn’t fit?
No problem—it happens! We offer a hassle-free return and exchange policy. Just reach out to us and we’ll make sure you get the correct part for your vehicle.
4. What brands do you carry?
We carry a wide range of trusted performance and replacement brands. Check our Brands page or use the search bar to shop by brand.
5. Do you offer discounts or promotions?
Yes! We regularly run promotions and exclusive sales. Visit our Shop Deals page or sign up for our newsletter for special offers.
6. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are encrypted to protect your data.
7. How do I track my order?
When your order ships, you’ll receive an email with tracking info. You can also log into your account to track your order anytime.
8. What is your return policy?
We accept returns within 30 days of delivery with prior authorization. Returns may be subject to a 20% restocking fee, and items must be in unused, original condition. See our Return Policy section below for details.
9. Can I get expert advice before buying?
Yes! Our team of automotive enthusiasts is here to help with fitment, recommendations, and installation guidance. Contact us via email, phone, or live chat.
10. What if an item is out of stock? Can I pre-order?
Yes, in most cases we can arrange a pre-order or special order. Email us at Support@Lunaticsco.com with the product details, and we’ll confirm availability and lead times.
11. Do you provide installation instructions?
Most parts do not include installation manuals. However, we’re happy to share resources if needed. Check out Lunatics Media, where we post DIY videos, guides, and how-to content to help you with installation.
12. Is my personal information secure?
Yes. We use advanced encryption and security measures to protect your personal data. For more details, see our Privacy Policy.
Shipping Policy
Shipping times vary depending on product availability and lead times. After placing your order, you’ll receive an email within 1–3 business days with an estimated ship date.
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In-stock items: ship within 2–5 business days
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Built-to-order items: may take 7–14 business days
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Back-orders: timelines vary—we’ll email updates
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International shipping: available for some products. Please email Support@Lunaticsco.com for a quote.
Tracking info will be emailed once your order ships. Some items may ship separately.
What to Expect Upon Delivery
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Inspect items immediately for damage or missing parts
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Report any issues within 14 days of delivery
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Claims made after 14 days cannot be honored
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We cannot cover costs from installation delays due to missing or incorrect parts
Cancellation Policy
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Within 24 hours of purchase: generally no fee
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After 24 hours: cancellations may incur a 20% restocking fee (varies by item and fulfillment stage)
Return Policy
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Authorization required: contact us first for return approval
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Request window: submit return requests within 30 days of delivery
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Condition: items must be unused, in original packaging, and returned within 14 days of approval
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Fees: returns may be subject to a 20% restocking fee
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Shipping: customer responsible unless defective or wrong item sent
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Packaging: proper packaging required to prevent damage
We recommend using a trackable shipping method for all returns.
Warranty Policy
We honor all manufacturer warranties. Please note:
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Warranties apply to the original purchaser only
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Some claims may be processed directly with the manufacturer
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Shipping, labor, and installation costs are not covered unless specified by the manufacturer
For warranty assistance, contact us and we’ll guide you through the process.