At Lunatics Co, we strive to ensure your orders are delivered promptly and securely. Please take a moment to review our shipping policy for a seamless shopping experience.
Shipping Options and Times:
- Your order will be delivered within 5 - 10 business days.
- Please note that the shipping time does not include processing time, which may take up to 3 business days.
- After your payment is authorized and verified, processing your order through our warehouses may take up to 2 business days.
- Business days do not include weekends or holidays. Orders placed after 12:00 PM PST on Fridays will begin processing the following Monday.
Worldwide Shipping:
- We currently do not offer International shipping. However, please send us an email at support@Lunaticsco.com to inquire about a particular item.
Shipping Methods:
- We reserve the right to use a different shipping method than the one selected if it ensures faster delivery or the selected service is unavailable for your item.
- If you choose ground service, the carrier may vary from your selection, but your tracking number will reflect the service we have used.
- In cases where accelerated shipping is unavailable for your item, we will refund the difference between standard and accelerated shipping to your payment method, and you will be notified.
Shipping Time:
- Shipping time is calculated during checkout. Remember that this time does not include processing time and may not be available for all items.
- If you have specific deadlines and require expedited shipping, please reach out to our live support representatives or email us at support@Lunaticsco.com.
Carrier Partners:
- We partner with major carriers, including UPS, USPS, and FedEx, to provide reliable shipping services.
Address Changes:
- Address changes are allowed on a case-by-case basis and within 2 business days of the original order placement. Contact our support team to see if your order is eligible for an address change.
Extend Shipping Protection:
- You can enhance your shopping experience by adding Shipping Protection to your order at checkout for a nominal fee. This protection covers lost, stolen, or damaged packages during the shipping process.
- If you encounter any shipping issues, you can redeem a replacement product through Extend's digital claims portal, Kaley.
- Click Here to file a claim
- Learn more about Extend in our FAQ
Extend provides peace of mind and financial protection, making it easy to purchase and file claims on shipping protection plans through a user-friendly online portal and our dedicated customer support team.
We appreciate your trust in Lunatics Co, we are committed to delivering the best shopping experience possible. If you have any questions or need assistance, please don't hesitate to reach out to our customer support team.