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Return policy

Quick-Glance Summary

  • Return Window: 30 days from purchase (custom/built-to-order items excluded)

  • Return Condition: Unused, in original packaging, with all tags and accessories

  • Return Shipping: Customer pays unless item is defective or we shipped the wrong product

  • Restocking Fee: 20% for non-defective returns (waived for store credit or exchange)

  • Refund Timeline: Up to 15 business days after we receive and inspect your item

  • Order Changes/Cancellations: Must contact us before shipping

Our Commitment to Customer Satisfaction

At Lunatics Co, we aim to provide high-quality products and a smooth, hassle-free shopping experience. If you’re not completely satisfied, we’ll work with you to make it right.

Returns and Exchanges

Eligibility

  • Most items can be returned or exchanged within 30 days of purchase.

  • Custom or built-to-order items are not eligible.

Condition

  • Items must be unused, in original packaging, and include all tags and accessories.

  • Returns showing signs of wear, damage, or alteration may not qualify for a refund.

How to Initiate

  1. Contact Us: Email support@Lunaticsco.com to request a Return Authorization Number (RMA).

  2. Wait for Approval: Do not ship items before receiving your RMA. Unauthorized returns may incur extra fees.

  3. Prepare Your Package: Include all tags, accessories, and the RMA number on the outside of the package (unless instructed otherwise).

  4. Ship the Item: Customers are responsible for shipping unless the item is defective or we shipped the wrong product. Use a trackable shipping method.

Refunds and Exchanges

  • Refunds are processed to your original payment method within 15 business days after inspection.

  • Exchanges are subject to product availability; indicate your preferred replacement when initiating a return.

Return Fees

  • Restocking Fee: 20% for non-defective returns; waived for store credit or exchange.

  • Non-Refundable Charges: Original shipping fees and Extend Shipping Protection.

  • Free shipping orders may have original shipping charges applied if a return is processed.

Order Modifications, Cancellations, and Address Changes

  • Requests must be submitted before the order ships via our contact form.

  • Changes after shipping cannot be guaranteed.

Typographical Errors

  • If a product is listed at an incorrect price or with wrong information, we may cancel or refuse the order.

  • If payment was processed, a full credit will be issued.

Order Acceptance

  • Order confirmation does not guarantee acceptance.

  • We reserve the right to:

    • Accept or decline any order

    • Supply less than the ordered quantity

    • Request additional verification for orders over $2,000

Customer Information

  • Your information is used only to process your order.

  • We will not sell or share your data with third parties.

  • To unsubscribe from emails or newsletters, email support@Lunaticsco.com with “remove from email list” in the subject line.

Security

  • All online transactions are encrypted and secure.

  • Authorized employees handle your information with the highest level of protection.

Policy Updates

  • Policies may be updated as needed.

  • Any changes will be posted on our website.