Learn about the Lunatics Co return policy for automotive parts, including return eligibility, exchanges, refunds, restocking fees, order cancellations, damaged products, incorrect items, and Return Merchandise Authorization (RMA) requirements.
Automotive Parts Return Policy: Quick Summary
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Return Request Window: Eligible return requests must be submitted within 30 days of delivery unless otherwise stated.
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Return Condition: Products must generally be unused, uninstalled, unmodified, and returned in their original packaging with all included hardware, accessories, documentation, and components.
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Return Authorization: An approved Return Merchandise Authorization (RMA) is required before sending any product back.
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Return Shipping: Customers are generally responsible for return shipping unless the product is defective or Lunatics Co shipped the incorrect item.
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Restocking Fee: All returns are subject to a 20% restocking fee.
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Refund Processing: Approved refunds are generally processed within 15 business days after the returned product is received and inspected.
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Custom and Built-to-Order Products: Custom, special-order, and built-to-order products may not be eligible for return or cancellation.
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Order Changes and Cancellations: Contact us as soon as possible. Requests cannot be guaranteed once fulfillment has begun or the order has shipped.
How Much Is the Lunatics Co Restocking Fee?
All returns are subject to a 20% restocking fee based on the product purchase price.
The restocking fee will be deducted from the amount refunded after the returned product has been received, inspected, and approved for return.
Return shipping costs and any non-refundable original shipping charges are separate from the 20% restocking fee.
Who Pays for Return Shipping?
Customers are generally responsible for return shipping costs when returning a correctly supplied, non-defective product.
Lunatics Co may provide return shipping assistance when:
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The wrong product was shipped by Lunatics Co
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The product arrived defective and the claim is approved
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A return shipping label is specifically authorized by Lunatics Co
Do not ship a product using collect-on-delivery, freight collect, or another method that charges Lunatics Co without prior authorization.
All returns remain subject to the 20% restocking fee.
Are Original Shipping Charges Refundable?
Original shipping charges are generally non-refundable unless otherwise approved by Lunatics Co.
Additional services such as shipping protection may also be non-refundable once an order has shipped or coverage has been provided.
If an order originally qualified for free shipping, actual outbound shipping costs may be deducted from the refund when permitted by the applicable return terms.
All returns are also subject to the 20% restocking fee.
How Long Does a Refund Take?
After an approved return is delivered to the authorized return location, the product must be inspected before a refund can be issued.
Approved refunds are generally processed within 15 business days after inspection. All returns are subject to a 20% restocking fee, which will be deducted from the applicable refund amount.
Refunds are issued to the original payment method unless store credit or another approved resolution was selected.
Your bank, credit card company, or payment provider may require additional time before the refund appears on your account.
Can I Exchange an Automotive Part?
Yes. Eligible products may be exchanged when replacement inventory is available and the product meets our return requirements.
When requesting an exchange, include the product you would like as the replacement. Price differences, shipping charges, manufacturer restrictions, and availability may apply.
An exchange is not guaranteed until the original return has been approved. All returned products are subject to the 20% restocking fee.
What If I Ordered the Wrong Part?
Contact Lunatics Co as soon as possible if you ordered the wrong automotive part. If the product is unused and otherwise eligible for return, we may be able to help arrange a return or exchange.
All returns are subject to a 20% restocking fee, and customers are generally responsible for return shipping when the correct product was supplied.
Customers are responsible for reviewing vehicle fitment, product specifications, and application requirements before ordering.
If you are unsure about compatibility before purchasing, contact our support team with your vehicle year, make, model, engine, transmission, and relevant modifications.
Can I Cancel My Lunatics Co Order?
Order cancellation requests must be submitted as soon as possible. We cannot guarantee cancellation once an order has entered processing, been submitted to a manufacturer or distributor, entered production, or shipped.
Custom, built-to-order, special-order, or manufacturer-submitted orders may not be cancellable after processing begins.
If an order has already entered processing or fulfillment and a cancellation or return is approved, a 20% restocking fee may apply. Once an order has been delivered and is being returned, all returns are subject to the 20% restocking fee.