Learn about the Lunatics Co return policy for automotive parts, including return eligibility, exchanges, refunds, restocking fees, order cancellations, damaged products, incorrect items, and Return Merchandise Authorization (RMA) requirements.
Automotive Parts Return Policy: Quick Summary
- Return Request Window: Eligible return requests must be submitted within 30 days of delivery unless otherwise stated.
- Return Condition: Products must generally be unused, uninstalled, unmodified, and returned in their original packaging with all included hardware, accessories, documentation, and components.
- Return Authorization: An approved Return Merchandise Authorization (RMA) is required before sending any product back.
- Return Shipping: Customers are generally responsible for return shipping unless the product is defective or Lunatics Co shipped the incorrect item.
- Restocking Fee: Eligible non-defective returns may be subject to a restocking fee of up to 20%. Approved exchanges or store credit may qualify for different terms.
- Refund Processing: Approved refunds are generally processed within 15 business days after the returned product is received and inspected.
- Custom and Built-to-Order Products: Custom, special-order, and built-to-order products may not be eligible for return or cancellation.
- Order Changes and Cancellations: Contact us as soon as possible. Requests cannot be guaranteed once fulfillment has begun or the order has shipped.
What Is the Lunatics Co Return Policy?
Lunatics Co accepts eligible returns on automotive parts that meet the requirements outlined below. Return requests must generally be submitted within 30 days of delivery, and all returns require prior authorization.
Because many automotive products are vehicle-specific, manufacturer-specific, special-order, or built to order, some products may have additional restrictions or may not be returnable.
Do not ship a product back until you receive return instructions and authorization from Lunatics Co.
Which Products Are Eligible for Return?
Most eligible automotive products may be returned if a return request is submitted within 30 days of delivery and the product remains in returnable condition.
To qualify for a return, a product generally must be:
- Unused and uninstalled
- Free from damage, wear, modification, or alteration
- Returned in its original manufacturer packaging
- Complete with all hardware, accessories, instructions, tags, and included components
- Approved for return through the Lunatics Co RMA process
Products that have been installed, test-fitted, modified, painted, drilled, cut, welded, wired, programmed, damaged, or otherwise altered may not be eligible for return.
Which Products Cannot Be Returned?
Certain automotive products may be considered final sale or may have manufacturer-specific return restrictions.
Non-returnable or restricted products may include:
- Custom-made products
- Built-to-order products
- Special-order products
- Products specifically marked as final sale
- Products that have been installed, modified, or damaged after delivery
- Electrical or electronic products that have been installed, programmed, or used
- Products missing original packaging, hardware, or components
- Products otherwise restricted by the manufacturer
Return eligibility may vary by product and manufacturer. Contact us before ordering if you are unsure whether a specific product can be returned.
How Do I Start a Return?
To return an automotive part purchased from Lunatics Co, you must first request a Return Merchandise Authorization (RMA).
- Contact Lunatics Co: Email support@lunaticsco.com or use our contact form with your order number, product name, and reason for the return.
- Wait for Return Authorization: Do not ship the product until your return request has been reviewed and you receive return instructions.
- Package the Product: Return the product securely in its original packaging with all included hardware, accessories, documentation, and components.
- Follow the RMA Instructions: Include the RMA number where instructed and ship the product only to the return address provided by our support team.
- Use Trackable Shipping: We strongly recommend using a trackable and insured shipping service for your return.
Unauthorized returns may be refused, delayed, returned to the sender, or subject to additional fees.
Where Do I Send My Return?
Do not send returns to the Lunatics Co business or mailing address unless our support team specifically instructs you to do so.
Because products may ship from different manufacturers, distributors, or fulfillment warehouses, the correct return destination can vary by product.
Always follow the return address provided with your approved RMA instructions.
How Much Is the Lunatics Co Restocking Fee?
Eligible non-defective returns may be subject to a restocking fee of up to 20% of the product purchase price.
Restocking fees may vary depending on the manufacturer, product condition, packaging, fulfillment method, and reason for return.
Approved exchanges or store credit may qualify for reduced or waived restocking fees when permitted by the applicable product or manufacturer policy.
Who Pays for Return Shipping?
Customers are generally responsible for return shipping costs when returning a correctly supplied, non-defective product.
Lunatics Co may provide return shipping assistance when:
- The wrong product was shipped
- The product arrived defective and the claim is approved
- A return shipping label is specifically authorized by Lunatics Co
Do not ship a product using collect-on-delivery, freight collect, or another method that charges Lunatics Co without prior authorization.
Are Original Shipping Charges Refundable?
Original shipping charges are generally non-refundable unless otherwise approved by Lunatics Co.
Additional services such as shipping protection may also be non-refundable once an order has shipped or coverage has been provided.
If an order originally qualified for free shipping, actual outbound shipping costs may be deducted from the refund when permitted by the applicable return terms.
How Long Does a Refund Take?
After an approved return is delivered to the authorized return location, the product must be inspected before a refund can be issued.
Approved refunds are generally processed within 15 business days after inspection. Refunds are issued to the original payment method unless store credit or another approved resolution was selected.
Your bank, credit card company, or payment provider may require additional time before the refund appears on your account.
Can I Exchange an Automotive Part?
Yes. Eligible products may be exchanged when replacement inventory is available and the product meets our return requirements.
When requesting an exchange, include the product you would like as the replacement. Price differences, shipping charges, manufacturer restrictions, and availability may apply.
An exchange is not guaranteed until the original return has been approved.
What If I Ordered the Wrong Part?
Contact Lunatics Co as soon as possible if you ordered the wrong automotive part. If the product is unused and otherwise eligible for return, we may be able to help arrange a return or exchange.
Customers are responsible for reviewing vehicle fitment, product specifications, and application requirements before ordering.
If you are unsure about compatibility before purchasing, contact our support team with your vehicle year, make, model, engine, transmission, and relevant modifications.
What If a Part Does Not Fit My Vehicle?
If you experience a fitment issue, stop installation and contact us before modifying the product.
Provide your order number, vehicle information, product part number, and clear photos when applicable. Fitment problems may result from vehicle configuration, model-year differences, aftermarket modifications, engine or transmission swaps, incorrect product selection, or manufacturer application information.
Products that have been modified in an attempt to make them fit may no longer be eligible for return.
What If My Order Arrives Damaged?
Inspect your order as soon as it is delivered. If a product arrives damaged, contact Lunatics Co promptly and keep all original packaging and shipping materials.
We may request photos of:
- The damaged product
- The shipping box or packaging
- The shipping label
- Any damaged hardware or components
Do not discard packaging or install a damaged product while a shipping or damage claim is being reviewed.
What If Lunatics Co Sent the Wrong Product?
If you received an incorrect product, contact us before installing or modifying it. We will review the order and provide instructions for correcting the issue.
Keep the product and original packaging in unused condition until you receive further instructions.
Can I Cancel My Lunatics Co Order?
Order cancellation requests must be submitted as soon as possible. We cannot guarantee cancellation once an order has entered processing, been submitted to a manufacturer or distributor, entered production, or shipped.
Custom, built-to-order, special-order, or manufacturer-submitted orders may not be cancellable after processing begins.
Cancellation or restocking fees may apply depending on the product and fulfillment status.
Can I Change My Order After Placing It?
Order changes may be possible if fulfillment has not yet begun. Contact Lunatics Co immediately if you need to change a product, quantity, option, or other order detail.
Order modifications cannot be guaranteed after an order has been submitted to a warehouse, distributor, or manufacturer.
Can I Change My Shipping Address?
Contact us immediately if your shipping address needs to be corrected. Address changes may be possible before fulfillment begins but are not guaranteed.
For customer security and fraud prevention, additional verification may be required before an address can be changed.
Once a shipment has been tendered to the carrier, Lunatics Co may not be able to modify the delivery address.
Order Verification and Acceptance
Receiving an order confirmation means that we received your order request. It does not necessarily mean that the order has completed verification or fulfillment.
Lunatics Co may review an order before fulfillment and may request additional information when necessary to verify payment, shipping information, product availability, or other order details.
We reserve the right to decline or cancel an order when necessary, including in cases involving pricing errors, product availability, suspected fraud, payment verification issues, or other circumstances that prevent fulfillment.
If a cancelled order has already been charged, the applicable payment will be refunded according to the original payment method and payment-provider processing timelines.
Pricing and Product Information Errors
We work to keep product descriptions, pricing, vehicle fitment, images, specifications, and availability accurate. However, errors may occasionally occur.
If a product is listed with an incorrect price, description, specification, fitment application, or other material information, Lunatics Co may correct the information, contact the customer for clarification, or cancel the affected order.
If payment has already been collected for an order that cannot be fulfilled because of an error, the applicable amount will be refunded.
Customer Information and Privacy
Customer information is used to process orders, provide customer service, prevent fraud, communicate about purchases, and operate our business.
Information may be shared with service providers when necessary to process payments, fulfill orders, provide shipping services, operate our website, prevent fraud, or perform other business functions.
For complete information about how Lunatics Co collects, uses, and protects personal information, review our Privacy Policy.
View the Lunatics Co Privacy Policy
Payment and Website Security
Lunatics Co uses ecommerce and payment technologies designed to help protect customer and transaction information during checkout.
Payment information is processed through authorized payment providers according to the payment methods available at checkout.
For additional information about data handling and customer privacy, review our Privacy Policy.
Return Policy Updates
Lunatics Co may update this return and refund policy as our products, manufacturers, fulfillment methods, or business requirements change.
The version posted on this page represents the current policy. We recommend reviewing the policy before placing an order or requesting a return.
Need Help With a Return, Exchange, or Order?
Our customer support team can assist with automotive parts returns, exchanges, damaged shipments, incorrect products, cancellations, fitment concerns, and RMA requests.
Email Customer Support | Call (888) 850-5020 | Contact Lunatics Co