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Return policy

Our Commitment to Customer Satisfaction

At Lunatics Co, we are committed to providing our customers with high-quality products and a hassle-free shopping experience. If for any reason you are not completely satisfied with your purchase, we will do our best to make it right. Please read our return policy below for more information.

Returns and Exchanges

  1. 30-Day Return Window: You may return or exchange most items within 30 days from the date of purchase. This ensures you have ample time to evaluate your purchase.

  2. Items Eligible for Return: Most of our products are eligible for return, with the exception of custom built-to-order items.

  3. Product Condition: To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging. Items showing signs of wear, damage, or alteration may not be eligible for a refund.

How to Initiate a Return or Exchange

  1. Contact Us: To start the return process, please contact our customer support team at support@Lunaticsco.com. They will guide you through the necessary steps and provide you with a Return Authorization Number (RMA).

  2. Wait for RMA Approval: You must wait for the approval/denial of the return request before returning the product. Failure to wait for an approved RMA (returned merchandise authorization) will likely incur additional fees and shipping charges to be deducted.

  3. Pack Your Items: Ensure that the item is securely packed with all original packaging and tags.

  4. Ship the Item: We will provide you with a trackable shipping method to return the item to us. Please include the RMA number on the packaging unless noted otherwise. 

Refunds and Exchanges

  1. Refunds: Upon receiving the returned item and verifying its condition, we will process a refund to your original payment method. Please allow 15 business days for the refund to reflect in your account.

  2. Exchanges: If you wish to exchange the item for a different size, style, or product, please indicate your preference when initiating the return. We will process the exchange once we receive the returned item.

Return Fees

  1. Restocking Fee: A 20% restocking fee will be applied to all non-defective returns. Opting for store credit or exchange will waive the restocking fee.

  2. Non-Refundable Charges: Shipping charges and Extend Shipping Protection are non-refundable.

  3. Free Shipping Orders: For orders with Free Shipping, the original shipping charges will apply if a return is processed.

Contact Us

If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team at support@Lunaticsco.com.

Policy Updates

We reserve the right to update our return policy as needed. Any changes will be communicated to our customers on our website.

We hope that you find our return policy fair and convenient. If you have any questions or need further clarification on any aspect of the policy, please reach out to us. Thank you for choosing Lunatics Co, and we look forward to serving you again.

This updated policy includes the requirement to wait for RMA approval, information on additional fees, and the restocking fee, providing a clearer picture of the return process for your customers.

Order Modification Requests, Cancellations, Returns, and Address Changes

For order modification requests, please review the appropriate form and policy by filling out our contact form. This information covers the process for making changes to your orders, including cancellations, returns, and address updates.

Typographical Errors

In the event that a product is listed at an incorrect price or with incorrect information due to a typographical error, pricing error, or product information received from our suppliers, Lunatics Co reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. This applies regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Lunatics Co will promptly issue a credit to your credit card account for the charged amount.

Order Acceptance Policy

Receiving an electronic or other order confirmation does not constitute our acceptance of your order or confirm our offer to sell. Lunatics Co retains the right, at any time following the receipt of your order, to accept or decline your order for any reason. We also reserve the right to supply less than the quantity you ordered for any item, without prior notice. For orders exceeding $2000.00 (U.S.), pre-approval with an acceptable payment method established by our credit and fraud avoidance department is required. We may request additional verifications or information before accepting any order.

Customer Information

Any customer information, including email addresses received by Lunatics Co, will solely be used in connection with your order and will not be sold or transferred to any third party. Periodically, Lunatics Co may choose to communicate with customers via email or electronic newsletters. If, for any reason, you do not wish to receive email communications from Lunatics Co, you may send an email to support@Lunaticsco.com with "remove from email list" in the subject line. Doing so will ensure that you do not receive any further email communications from us.

Security

Security is our top priority, whether you're placing an order by phone or over the Internet. All online transactions are sent through our secure server and encrypted with 128-bit technology. Once your information is received through the Internet or by phone, trusted and authorized employees will process your payment and ensure that your data is handled with the utmost security. Your personal and financial information is handled with the highest level of protection.

These improvements make the policies more concise and easier to understand for your customers.